Click and Park

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FREQUENTLY ASKED QUESTIONS

Is the Click and Park reservation system available for all events?

Is the Click and Park reservation system available for all events?
No. Click and Park's service is only available to those events or venues who choose to partner with the Click and Park system. Event or venue managers interested in using Click andPark may contact us or review our services on the client section of this website.

How long will it take to receive my pass using the ePermit Print at Home option?

How long will it take to receive my pass using the ePermit Print at Home option?
For most events you will receive a total of 3 emails. The first 2 emails, including your driving directions, will arrive immediately. Your permit will come as a file attachment in a 3rd email which can take up to a few hours to process.

How does Click and Park deliver a purchased parking permit?

How does Click and Park deliver a purchased parking permit?
Means of shipping vary from event to event. Standard options include US postal service, 3 day service, and overnight service each priced accordingly.

What makes Click and Park different than other online parking reservation systems?

What makes Click and Park different than other online parking reservation systems?
Beyond providing an online, pre-paid parking reservation service, our team works behind the scenes with event organizers and law enforcement to design & support a specialized traffic and parking management plan. This important step ensures that the customized route we provide you to your parking lot is supportive of the overall traffic management plan, resulting in a more efficient flow of event traffic.

What methods of payment does Click and Park accept?

What methods of payment does Click and Park accept?
Click and Park accepts Visa, MasterCard & American Express via our secure, online payment system.

Is ClickandPark.com a secure site?

Is ClickandPark.com a secure site?
Yes. We use secure socket layer (SSL) technology to protect the security of your transaction. We also encrypt your personal and financial information as it travels over the Internet, and store your financial information encrypted form. Additionally, customer service representatives are not given access to your credit card information so you will be asked to verify complete information upon each call. Please see our Privacy Policy for additional information.

What are Click and Park's customer service hours?

What are Click and Park's customer service hours?
Customer service hours are Monday through Friday, 9am-6pm EST. We can be reached by phone toll free at 866-330-PARK or email at info@clickandpark.com.

Is my permit refundable or returnable?

Is my permit refundable or returnable?
All parking permits are non-refundable and non-transferrable.

What if the event I have purchased parking for is rescheduled or cancelled?

What if the event I have purchased parking for is rescheduled or cancelled?
Event postponement and/or cancellation decisions are made by event management. Typically if an event is postponed, parking permits will be honored at the rescheduled date and time. Cancelled events and associated refunds are given upon event management instruction. Please contact customer service at 866-330-PARK for specific information regarding your event.

Why can I only purchase a limited number of permits?

Why can I only purchase a limited number of permits?
This policy reflects the weight limitation of each delivery method (in those instances where parking permits are shipped) and also discourages unfair parking permit buying and selling practices.

Are there different permits and costs associated with cars, RV's buses, etc?

Are there different permits and costs associated with cars, RV's buses, etc?
Yes. Each vehicle type has a unique permit type and associated cost. Car permits will not work for RV's , buses or vice versa.

Can I arrive anytime before or during the event and still be able to park?

Can I arrive anytime before or during the event and still be able to park?
Event and parking times vary. Please check your permit details to see when your selected parking lot opens. Your parking permit is valid during and up through the end of the event, after which time lot owner retain the right to re-sell your parking spot.

Is my parking space guaranteed?

Is my parking space guaranteed?
Yes. Once purchased, your parking space will be waiting for your arrival. In case a parking lot becomes unusable due to inclement weather, Click and Park reserves the right to re-direct you to another parking lot.

I am an international customer, how do I purchase permits?

I am an international customer, how do I purchase permits?
Please call 866-330-PARK during our normal business hours (Monday through Friday 9am-5pm EST) and a customer service representative will gladly assist you with your order.

Is tailgating allowed in my lot?

Is tailgating allowed in my lot?
Tailgating is allowed on an event or venue basis. This is established by the owner of the venue/property and not by Click and Park. See event parking details or contact the venue directly for more information.

Why do I have to enter the number of passengers per vehicle, and what if that number changes?

Why do I have to enter the number of passengers per vehicle, and what if that number changes?
Entering the number of passengers in your vehicle simply assists event organizers and traffic law enforcement with valuable statistical information. This is an approximate number and changing the number does not affect the validity of the permit.

Why can't I download a map when you advertise maps and directions to the event?

Why can't I download a map when you advertise maps and directions to the event?
Our system will automatically email you customized set of maps and directions. The routes and maps we provide are designed specifically for the parking permit/lot location you have purchased and support the event's traffic management plan which encourages a more efficient traffic flow.

Can I change my point of origin for my customized directions?

Can I change my point of origin for my customized directions?
Yes. At the bottom of the email we send with customized directions, you will be able to change the address from which you are starting your journey. You may also go into "My Orders" at ClickandPark.com, enter your account information and click on the green tab stating "Get your directions here." There will be a place to change your starting point there.

Why is a parking lot available today that wasn't posted yesterday?

Why is a parking lot available today that wasn't posted yesterday?
Event or venue managers may designate which lots they would like to sell first in order to assist with traffic planning and effective staffing. As lots fill to capacity, our system will open additional lots for availability.

What if I entered my personal information incorrectly?

What if I entered my personal information incorrectly?
Just call our customer service department at 866-330-PARK during normal business hours (Monday through Friday 9am-5pm EST) and a representative will gladly update your information. Orders already processed are not able to be re-routed.

For additional questions contact us.